Are all the products sold in this mall genuine and licensed? How is the after-sales service? Answer: All products sold in this mall are genuine and licensed, and free invoices are provided. With the sales voucher of this mall, all products can enjoy after-sales service guarantee. This mall will strictly fulfill the obligation of exchanging and returning the sold products.
Why is there such a big difference between the prices in our store and those in physical stores? Answer: A product is priced at every step from the manufacturer to the general agent, wholesale distributors, and high-end physical stores with expensive rent and luxurious decoration. Consumers can only passively accept inflated prices, and this mall is directly supplied by the manufacturer.
How to purchase and place an order in this mall? Answer: Placing an order on this mall is the same as on most shopping websites. If you are not familiar with online shopping, you can click on the shopping process on this mall.
What should I do if transportation causes damage? Answer: If the goods are damaged or lost due to transportation on the road, we will bear the loss of the goods, so you don’t need to worry about transportation issues. (It is normal for slight collisions to occur on the outer packaging of products during long-distance transportation, but it will not damage the products inside the packaging box. Our store’s packaging is well-known for its strength.)
May I ask how much the shipping fee is? Answer: (1) You can click on ->Delivery Services ->Freight Description. (2) After you click on the product to purchase, the system will inform you of the specific shipping cost and time during the order submission process.
How long can it be delivered? Answer: Usually we have stock in our warehouse, and orders placed before 16:30 every day can be shipped by express delivery on the same day. (We may contact you by phone before door-to-door delivery). You can also check the delivery status in the member center>My Orders.
What should I do if I am not satisfied with the received product? Answer: Within 30 days after receiving the product, if you are not satisfied or like the product, and if it has not been opened for use or has quality issues, you can unconditionally return or exchange it for other products that you are satisfied with.
Will you issue an invoice or not? Answer: All the products we sell come with free formal invoices. When you place an order and settle the payment, please select “Request Invoice” and fill in the relevant information. We will send the invoice to you by regular mail within 30 days after you receive the goods (due to the return and exchange process, the invoice cannot be sent together with the product, and we apologize for any inconvenience caused).
What payment methods are available in this mall? Answer: The payment methods we currently support include online payment, bank transfer, and cash on delivery. For details, please refer to: Payment Methods.
How is the shipping cost for returns and exchanges calculated? Answer: (1) Within 30 days of purchasing the product (unopened for use), if the customer returns or exchanges the product for an equivalent or valuable value due to their own reasons, the customer shall bear the shipping cost required to return the goods to this mall and the shipping cost sent by this mall. (2) If a product is returned or exchanged within 30 days of purchase due to quality issues, our store will subsidize the customer’s return shipping cost (in the form of a shopping voucher) and bear the shipping cost for resending.
I am a current student, can I pay on delivery at the school address? Answer: Schools below the university level do not support cash on delivery services. But you can choose payment upon delivery.
